Get in Touch

We'd love to hear from you! Our small team is based in Brisbane, Queensland, and we're passionate about helping you and your cat. You might find a quick answer below, otherwise, feel free to send us a message!

FREQUENTLY ASKED QUESTIONS

How long will my order take to arrive?

We pack and dispatch all orders from our location in Brisbane within 1-2 business days. For most Australian customers, delivery then takes an estimated 2-7 business days. You'll receive a shipping confirmation email with a tracking number to follow its journey. You can see all our detailed delivery estimates HERE IN OUR SHIPPING INFORMATION.

How much does shipping cost?

We offer FREE standard shipping on all Australian orders over $75! For orders under that amount, our standard tracked shipping is just $8.95. We also have express and international options available. You can see all our shipping rates on our SHIPPING INFORMATION PAGE.

Can I change or cancel my order?

We process orders quickly to get them to you as fast as possible! If you need to make a change, please contact us immediately at support@purepetco.com.au. We'll do our best to help, but once an order has been dispatched, we are unable to make any changes.

Are your products safe for my cat?

Absolutely. Your cat's health and safety are our highest priorities. We specialize in natural and premium goods, and we carefully select every product in our store to ensure it is safe and high quality for your furry family. If you have a question about a specific item, we'd be happy to help!

CONTACT FORM

Business Hours: Monday - Friday, 10:00 AM - 4:00 PM AEST
We do our best to respond within 1 day during business hours. Have a question about an order? Please include your order number!

  • PROUDLY AUSTRALIAN OWNED

    We're a 100% Aussie owned business offering genuine local expertise and friendly support.

  • OUR QUALITY GUARANTEE

    Every PurePet product is premium quality and cat tested to ensure their wellbeing.

  • FAST DELIVERY FROM AUS

    All orders are dispatched directly from our Australian base for quick & reliable delivery.